Frequently asked questions

Warranty


The“Warranty Period”will begin at the date of original Product purchase form either TOPO, or an authorized TOPO Distributor/Dealer. TOPO will repair or replace product covered under this warranty with components at TOPO’s election or discretion. Advances in technology may lead to “better or advanced”products being selected for replacement.

This Warranty is further conditioned on the purchaser contacting TOPO during the warranty periodbetween normal business hours to review the issue and initiate the Returned Merchandise Authorization (RMA) process. This must be done prior to the return of any defective product. Only TOPO manufactured products may be returned through the TOPO RMA process. No defective products, TOPO or otherwise,will be returned to purchaser.The TOPO RMA form must be legible and completed in detail prior to approval for return. The TOPO Warranty is further conditioned and will only apply to TOPO products that are properly installed. This inchludes wiring and connection to proper approved components and product working environments. This Warranty is void and does not apply to products that fail as a result of neglect, mistake, misuse, alteration, improper installation or imple-mentation. This includes but is not limited to: improper wiring, installation under improper and nonapproved operating environments such as temperature, humidity or voltage conditions; improper installation using components that are not approved or are not TOPO manufactured products.

Installation and usage of TOPO products should only be completed in association and complete knowledge of all necessary and related codes, standards and instructions of installation. It is the responsibility of the purchaser to obtain all necessary approvals and to understand the product’s intended use and all relevant instructions, recommendations, and guidelines for the proper installation, use of any TOPO product and related “manufactured products,” used in conjunction with . The accuracy and completeness of any statements,technical information and recommendations in any form of product literature or instructions are not guaranteed, are not part of this Warranty, and does not in any way constitute a warranty.The purchaser is responsible for suitability of installation and full implementation and must determine potential applications and installations independently.

Warranty Compensation will be based on”usage factors and time in use” and“Technology Value,”and will be pro-rated based on this and information collected via the RMA process.

What is not covered under this Limited Warranty is defects of any kind caused or created by improper installation of any kind; damage caused during shipping to purchaser or beyond“acts of Nature or God.TOPO will not cover additional labor costs or Warranty such labor associated with replacement products. This Warranty document represents the only express or implied Warranty-no other Warranties exist.




What about the delivery time?


Delivery time for sample order is 3-7 days, for volume order is 20-25 days normally.




What is the best performance of the panel light?


1. CRI : 95ra 2. Lumen Efficiency : 140lm/w 3. IP : IP65 4. IK : IK06 5. Fire Safety : UL94 V-0; TP-A / B 6. Glare Control : UGR 15




How to get the catalog or other files?


Please mail to info@to-po.com to get catalog.




How about our team?


Total staff : 120 Workers : 90 R&D Dept : 7 Quality Dept : 9




Factory tours


Factory area : 10,000㎡ (107639 sq.ft) ISO Quality System : ISO9001:2016, ISO14001




Certification


US and Canada: UL, ETL, FCC, DLC, ES(Energy Star), Lighting facts Europe : CE, TUV-GS, ROHS, LVD, EMC China : CCC India : BIS Australia : CTICK, SAA Others : CB




Main Market


US, Canada, UK, Germany, France, Spain, Italy, India, Dubai, China, South Africa, Russia.





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info@to-po.com - China - Shenzhen - LED Panel Lighting

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